Quality Management

Quality Management


Course Overview

This course provides students with extensive project quality management skills. Students will first go through the concept of quality, customer input to quality, how to plan quality, quality control, and finally the Six Sigma methodology.

Course Introduction

Course Introduction

Chapter 01 - Concept of Quality

Concept of Quality

Grade vs. Quality

Quality Management

Impact of Poor Quality

Key Terms

The Five Major Cost Categories

8 Categories of Waste


Thought Leaders

8.1 Plan Quality Management

8.2 Perform Quality Assurance

8.3 Control Quality

Chapter 02 - Customer Input to Quality

Customer Input to Quality

Customer Types

Customer Impacts

Defining Customer Requirements

Project Characteristics/Attributes

Chapter 03 - Plan Quality

Plan Quality

Quality Planning

Scope Statement

Product Description

Operational Definitions


Cause and Effect Diagrams

Process Flowcharting

Design of Experiments

Quality Management Plan

Types of Plans

A Good Quality Assurance System

Chapter 04 - Quality Control 

Quality Control

Cost of Quality

7 Basic Quality Tools

Key Concepts

Trend Analysis

A Good Quality System Will

Control Charts

Control Charts Key Terms

In Control



Pareto Diagrams

Statistical Sampling Terms

Acceptance Sampling

Advantages of Acceptance Sampling

Disadvantages of Acceptance Sampling

Quality Circles

Quality Control vs. Assurance

Continuous Improvement

Chapter 05 - Six Sigma 

Six Sigma

Performance Aspects of Six Sigma

Defects Per Million Opportunities

Six Sigma Advantages

Making Six Sigma Work

Do You Have A Six Sigma Philosophy?

The Steps

Implementing Six Sigma in Projects

The Six Sigma Methodology






The 6 Six Sigma Challenges - Scope

The 6 Six Sigma Challenges - Training

The 6 Six Sigma Challenges - Implementation Model

The 6 Six Sigma Challenges - Communication

The 6 Six Sigma Challenges - Measuring Progress

The 6 Six Sigma Challenges - Risk Management

Course Closure


Disclosure: Project Management training courses are offered by CareerAcademy an REP with the Project Management Institute (PMI)®. PMI, Project Management Institute, Certified Associate in Project Management (CAPM), CAPM, PMI Agile Certified Practitioner (PMI-ACP), PMI-ACP, PMI Risk Management Professional (PMI-RMP), PMI-RMP, PMBOK, PgMP, PULSE OF THE PROFESSION, THE PMI TALENT TRIANGLE and The PMI REP Logo are registered marks of the Project Management Institute, Inc.

Quality Management
tag icon Price $84.99
tag icon Instrutor 1
tag icon Duration 2h 20m
tag icon Lessons 5
tag icon Access 12 Months
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